Preorders
If you've ordered a pre-order item, it will be shipped together with any other items in your order on the date mentioned in the product description.
Want your non-preorder goodies sooner? No worries – just pop them through as a separate order so we can send them out right away!
Privacy & Payment
Your privacy means the world to us. We’ll never share or sell your personal details, order info, or email address with anyone else. Pinky promise!
You’ll only hear from us via email if you’ve chosen to sign up for our newsletter, no spam, just the good stuff.
When it comes to payments, your credit card details are safe and sound. We don’t store them on our website or anywhere else. All payments are securely processed in real time through PAYPAL a trusted, bank-authorised payment provider using encryption magic.
Delivery Times
Most of our goodies are handmade to order, just for you! You’ll find the current wait time noted on each product page, it’s usually around 1-2 weeks.
We promise it’s worth the wait!
Returns & Refunds
We want you to love your FinndieLoo goodies, but if something’s not quite right, please get in touch!
You’re welcome to return items for a full refund (minus shipping) as long as they’re in brand new, saleable condition and returned within 7 days of receiving them.
Please note:
- Personalised items (like named Plunket book covers, book bags, swimming bags, and pencil cases) can’t be returned or exchanged unless they’re faulty.
- Sale items are final and non-refundable.
- Refunds will be processed to your original payment method.