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Terms and Conditions


PRE-ORDERS

If you have purchased any of our preorder items they will be shipped out together with any other items on the date specified within the product description of the preorder. If you would prefer items sent out sooner (non-preorders) you will need to place two separate orders. 

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1-2 business days after your payment has cleared. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2 days for delivery domestically, or 1 week internationally. All parcels are signature obtained unless you have requested differently.

Returns and Exchange

If you are not happy with your FinndieLoo product, please let us know.  You are welcome to return your item/s for a full refund less shipping cost.  Items must be returned in new and saleable condition and returned within 7 days of you receiving it.  Personalised items such as named plunket book covers, book bags, swimming bags and diaries cannot be exchanged (except where deemed as faulty).   Sale items are non refundable.

Please Note: Refunds will be credited to your original method of payment.