NZ Shipping
- Free shipping on NZ orders over $200 (after discounts).
- Orders under $200: $9 flat rate nationwide.
- Rural delivery: $11.50 (allow up to 2 extra days).
-Tracking shows to your local drop-off point (usually your post shop), then delivered by your local postie. - Carriers: Post Haste & Pass The Parcel – most NZ deliveries are overnight tracked.
- Please check your address carefully – we’re not responsible for parcels lost due to incorrect details.
- Signature on delivery is recommended (select at checkout).
- No PO Boxes – a physical address is required.
Store Pick Up
Collection available from Richmond - Tasman.
International Shipping (Australia)
There is a flat rate of $28 to Australia. Standard shipping takes three to ten working days via New Zealand Post. This is a non-tracked method, but if you would like a tracked option we can obtain a quote for you. Please email us at sales@finndieloo.co.nz for a quote. Please be aware that we are not liable for any additional taxes/import duty that may incur during transit and/or on delivery.
International Shipping (Rest of the world)
Please get in touch if you require a shipping quote.
Shipping Timeframes
If your order is needing a customisation, please allow two-three working days for us to process your order. We only start this process once your payment has cleared. Please note we do not ship over the weekend or on public holidays, so any orders placed on a Friday afternoon/Saturday/Sunday will go out the following week, after any customisation times have applied. Once your order is on it's way you will receive an email containing your tracking details.
Returns
If you are not happy with your FinndieLoo product, please let us know. Personalised items such as Plunket Covers, Book Bags and Swim Bag etc cannot be exchanged (except when deemed as faulty). Sale items are non refundable. Any refunds will be reimbursed via the same payment method you selected for your order.